Can I get only cleaning services here or can I buy something?

We offer cleaning services as well as customization, restoration, you can also buy other products. There are also some shoes.

How does your sneaker cleaning service work?

We provide thorough cleaning packages with our sneaker cleaning service that involve thoroughly cleaning every component of your shoes. Simply choose the cleaning package that suits your needs, place an order, and send us your sneakers. We will take care of the rest and return your sneakers looking fresh and clean.

Do you offer free delivery?

Yes, we provide a convenient free delivery service for customers in The Hague region. This ensures a hassle-free experience for our local customers.

What is your return policy?

We have a 30-day return policy. Within 30 days of receiving your goods, you can request a return if you're not happy with your purchase. Please confirm that the item is in its original packing, undamaged, unworn, and in the same condition as when you received it. Please email support@savemysneaker.com to get in touch with our customer support team to start a return.

How long does shipping take?

The shipping time depends on your location. The estimated delivery time for consumers in the Netherlands is two to four business days. For customers within the European Union, the estimated delivery time is 12-14 business days. International shipping may take 24-27 business days. Please be aware that actual delivery timeframes may differ from these estimations.

What are the shipping costs?

The shipping costs vary depending on the destination. For customers in the Netherlands, the shipping cost is €4.95. For customers within the European Union, the shipping cost is €12.95. International shipping costs €19.95.

Can I track my order?

Yes, you will receive a confirmation email along with a tracking number as soon as your product ships. This tracking number will allow you to monitor the whereabouts and progress of your order.

What if my package is lost or stolen?

Packages that are lost or stolen are not our responsibility. Please think about choosing a safe and reputable mailing address if you are concerned about the security of your delivery address.

How can I contact customer support?

If you have any questions or need assistance, you can reach our customer support team at support@savemysneaker.com. We are happy to assist and will get back to you as soon as we can with your questions.

Do you accept returns on custom products?

No, we do not accept returns on custom products. Please make sure to review the product details and specifications before placing your order.

Can I cancel or return my order within the European Union?

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Please confirm that the item is in its original packing, undamaged, unworn, and in the same condition as when you received it.